Live / Casino
l89p collects only the account and transaction information needed to run your sessions, process payments through bKash, Nagad or Rocket, and keep your records accurate. This policy tells you exactly what we hold, why we hold it, and what you can do about it.
When you open an account on l89p, we collect the details you enter at registration — your name, contact address and login credentials — along with records of activity on the platform, such as session logs and payment references. For transactions processed through bKash, Nagad or Rocket, we store the reference identifiers your wallet provider returns to us; we do not hold your full wallet PIN or mobile banking password at any point. We use this information to verify your identity, apply account-level controls, respond to support requests and maintain the accuracy of your transaction history. Data is retained only as long as your account remains active or as required by applicable record-keeping obligations. Access to your personal records within l89p is restricted to staff roles that have a specific operational reason to view them. Whether this policy applies in full to your situation depends on your local law and the eligible regions covered by this platform. If you are unsure whether you are in an eligible region, review the eligibility notice displayed during account registration.
Not every interaction with l89p falls under exactly the same data rules. The table below sets out four distinct areas so you know which part of this policy applies to each one. If a third-party service is involved, that provider's own policy governs their handling of your information — we cannot extend our policy to cover actions taken outside our platform.
When you log in or register, l89p processes the credentials you submit. This is fully within the scope of this policy. We do not share login data with third parties outside of identity verification steps you initiate.
Payments processed via bKash, Nagad or Rocket involve both our platform and your wallet provider. We hold our side of the record; the wallet provider holds theirs under their own terms. Our policy covers only the data we receive and store.
Game session data, lobby interactions and device preferences collected while you use l89p's platform are within scope. We use this to maintain session continuity across devices — so your progress picks up where you left off.
Links or services that redirect you outside l89p — including external wallet apps and game studio portals — operate under those parties' own privacy terms. This policy ends at the boundary of our platform.
You have several concrete actions available through your account and through our support route. Reviewing what we hold is the most direct starting point — your account dashboard displays the profile details and payment references currently associated with your login. If something is inaccurate, the correction path is short: update the editable fields directly in your profile settings, or contact support with the specific detail you want corrected and we will review it. For questions that go beyond a simple correction — such as asking how long we retain a specific record, or requesting that we remove information linked to a closed account — the support contact on this page is the right channel. We aim to acknowledge data-related requests and confirm the next step in our response. Any request you raise about personal data is handled separately from general account queries so it reaches the right team without delay.
Open your account profile to see the name, contact details and payment references currently stored. If anything looks wrong, the edit fields are available directly in settings without contacting support first.
For editable fields like contact address or display name, update them in your profile. For records you cannot edit yourself — such as transaction references — raise a correction request through the support contact below.
If you want to understand how long a specific record is retained, or what happens to your data if you close your account, send your question via the support channel. We will identify the right response and follow up.
Requests to remove personal data linked to a closed account can be submitted through our support contact. Removal is subject to any retention obligations that apply under local law and eligible region rules.
If your question is specifically about how your personal data is handled — including correction requests, retention queries or account data after closure — use the contact routes below. For general account help, the same channels apply. We do not publish support hours we cannot confirm, so describe your request clearly and we will route it to the right team.
Send your data-related question or correction request to our published support email address. Include your registered contact detail so we can locate your account record quickly.
The live chat widget on the l89p site connects you to the support team. For privacy policy questions, mention that the query is data-related at the start so it is handled through the correct process.
The account help section accessible after login contains common correction paths and links to raise a formal data request. Check there first before opening a separate contact.
Keeping your account data handled carefully is built into how l89p operates, not an afterthought. Below are the four areas where our data handling is most relevant to your account.
We use session cookies to maintain your login state and remember device preferences. This is what allows your account session to continue where you left off when you switch between mobile and browser. You can manage cookie settings through your browser, but disabling them may affect login continuity.
Access to your l89p account data is protected by your login credentials. We do not ask for your bKash PIN, Nagad password or Rocket mobile banking code at any point — if any message claims to be from us and asks for those details, treat it as suspicious and contact support immediately.
We retain account and transaction records for as long as your account is active and as required by applicable record-keeping rules for the eligible region. When an account is closed, retention continues only where local obligations require it. You can request clarification on this through the support contact on this page.
If this privacy policy is updated in a material way, we will post the revised version at this address. Continuing to use your l89p account after a published update means you have seen the revised terms. You can always request a summary of recent changes through support.
These questions cover the specifics Bangladesh account holders ask about data rights, wallet records and how to act on this policy.
We record the payment reference your wallet provider returns when a transaction is completed. We do not store your full wallet number, mobile banking PIN or Nagad password. If you have a question about a specific transaction reference, contact support with the date and approximate amount.
Open your account profile after logging in — name, contact details and linked payment references are displayed there. For records not visible in the dashboard, such as historical session logs, raise a data access request through the support contact on this page.
Editable fields — like your contact address and display name — can be changed directly in your profile settings. For details you cannot edit yourself, such as registration information or transaction records, contact support with the specific correction and we will review it.
When you close your account, we retain only the records required by applicable rules for eligible regions — primarily transaction references for regulatory and audit purposes. You can ask for a summary of what is retained post-closure by contacting our support team directly.
Our policy covers the data we receive and store on our platform — including the reference identifiers from Rocket transactions. Rocket's own terms govern what they hold on their side. Both policies apply simultaneously to different parts of the same transaction.
Use the live chat or email support route listed on this page and describe the concern clearly. Mention that it is a data handling query so it is routed to the right team. We aim to confirm receipt and outline next steps in our initial response.